Delivery And Returns

Delivery Delays COVID-19

Due to the current climate Royal Mail are experiencing delays. With this in mind when processing your order please leave enough time before you need the item to make sure it arrives in time for you.  

 

Returns Policy 

 

At Emma James Lingerie we understand we all make spontaneous purchases but that’s ok we got you. Returning items back to Emma James Lingerie is simple just email  hello@emmajameslingerie.co.uk we will then advise on what to do. You have 14 days from the day of purchase to get in contact and send back your item to us.  All returns are free. Please give us 14 days from the day of receipt back to us to issue your refund or exchange. 

 

We understand that you want this done in the fastest time possible but during busier periods this may take just a little longer so please bear with us.  

 

Please note that unfortunately there are some rules to returning items back to us. All items must be in the original packaging, unworn or used with all tags still attached. Returns that are sent back damaged, soiled or altered may not be accepted and may be sent back to the customer. We do not return items if there is any indication that they have been used. We will also not return any products where seals on packaging have been opened.

 

Please take extra care when trying on any products. Please try on over underwear and do not remove any protective labels or seals that may be on the products. 

 

Exchanges 

 

We will do our best to exchange an item where we can and based on the stock availability. Just send us an email and we can see what we can do to help. Again all items must follow the guidance of any returns. 

 

Refund

 

All refunds will be credited back to the original method of payment for the full price that was paid but will exclude shipping costs. 

 

We advise that you obtain proof of postage when returning an item to us. All items must be returned in the original postage packaging. 

Please Note that all items will be delivered in plain brown boxes!

Delivery 

Here at Emma James Lingerie we will do our best to get your goodies to you as soon as possible. We use Royal Mail to send any of your purchases. Please see all prices below:

Please note that all special deliver and selected day delivery all orders must be placed before 11:45am to make sure we can have all orders processed with the delivery companies.

(Some deliveries will not be available for PlayBox items but if one is chosen an appropriate delivery service will be picked for you.) 

Royal Mail

Royal Mail Tracked 48hr Hours            £3.50 

                             

Royal Mail Tracked 24hr Hours            £5.50                        

(Please note the following special delivery will not be used for any PlayBox items purchased from Emma James Lingerie. UKMail will be used for next day delivery on PlayBox items. Cost - £6.00) 

Special Delivery by 1pm                        £9.00

Special Delivery Saturday                      £9.00   

 

(Please note that DPD delivery will not be used for any PlayBox items purchased from Emma James Lingerie.)

   

DPD

DPD express Next Working Day           £5.50

DPD express Saturday Delivery            £10.00

 

DPD express Sunday Delivery               £10.00 

Any orders made over £40 will be free on standard delivery. 

(We can not guarantee that all deliveries will arrive on time)

Ireland Standard Delivery                     £11.99

Europe                                                   £12.99

When an order has been made and processed you will be sent out an email with all tracking details for you to be able to see when your parcel arrives. 

If you are wanting to purchase from outside the UK and Ireland and any European contry not listed in your basket, please get in touch hello@emmajameslingerie.co.uk and we will see what we can do for you.