Terms And Conditions 

At Emma James Lingerie we have taken every effort to ensure the accuracy of the content of this website. All prices of products and the description of the products are correct at the time of publishing, however products and prices are subject to change without notice. 


High quality graphics are used to display the design and colour of the products on the site, however the detail and colour of the images can vary depending on the display screen being used to view images. With this we cannot guarantee the colour in the images will accurately match the colour of the products when delivered. Emma James Lingerie disclaims all warranties, express or implied, as to the accuracy of the information contained in this website. Emma James Lingerie shall not be held liable by any persons for any loss or damage arising from the use of any of the information contained in this website. 


Emma James Lingerie shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this site. 


All orders are subject to availability. If your order includes products that are not available we will inform you as soon as your order is processed. 


All prices include VAT but do not include delivery. 


Delivery times quoted are estimates only, and Emma James Lingerie shall not liable for any delays caused except to the extent caused wilfully or negligently by Emma James Lingerie. 


In the event a product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we shall have the right to refuse to meet or to cancel any orders placed for that product or service whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge. 


This privacy policy sets out how Emma James Lingerie uses and protects and information that you give when you use this website. 


Emma James Lingerie is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Emma James Lingerie may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. 


We may collect the following information for orders where permission is expressly granted:


Contact information including email address

And any other information that may be relevant to an order


When we gather this information it may also be used to send you information on our products and services. 




The United Kingdom’s Consumer Contracts Regulations allow you to have 14 days from receipt of the goods to return any unwanted items. If you wish to cancel an order you can contact customer service by emailing hello@emmajameslingerie.co.uk before the order has been dispatched, we will do everything we can to make any necessary changes.